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Removing a User

If you are an admin on the parent account, you can remove a user from any account without having to log in to that account. Administrators of sub-accounts can only remove users from that sub-account.

Go to Account and then Users, and alongside the user you wish to upgrade, click on the ellipses (three dots) and select Remove:

To remove a user from selected accounts

Follow the steps above, but instead of selecting Remove, select Edit profile

In the following screen, look at the Account and sub account access section, where you will see the accounts and sub-accounts to which the user has access:

To remove a user from one of these accounts, click on Remove role on the right hand side of the relevant account item: