How can we help?


My organization uses an identity service provider (IDP) that's not on the list. Will it be supported?

You can contact 2degrees with your IDP and we’ll look to add support for additional IDPs shortly.


Does enforcing SAML SSO log out users?

No, active user sessions stay logged in to the Hub until they expire. The next time a user needs to log in, they'll need to log in with SAML SSO.


Can I still log in to the Hub if my identity provider is experiencing an outage?

If you have Enforce SAML authentication turned on and your IDP is down, you should contact support at 2degrees so we can turn off “Enforce SAML” to allow administrators and users that existed beforehand to log in with email again.


What version of SAML does the Hub support?

We currently support SAML v2.0.