How do I download a report of my message logs?

You can export a log report of messages sent and received by completing the following steps:

• Go to Reports > Detailed Reports
• Select the relevant date range by clicking on the start & end dates
• Click on the “Email Report” button - this will only appear if there is data available for the date range specified:

In the resulting modal:

1. Enter the date range for your report
2. Select the accounts on which you wish to run the report (leaving this blank will default to all)
3. Select the message status(es) on which you wish to include in your report (leaving this blank will default to all)
4. Select the contact(s) who's messages you wish to include in your report (leaving this blank will default to all)
5. Select the message direction of messages you wish to include in your report (default is "sent" - you can select "sent", "received" or both)
6. Enter up to five email addresses to which the report will be sent
7. OPTIONAL - You can select specific fields to include in the report
8. OPTIONAL - You can select the time zone to be reflected in the times contained within the report
9. Click Email Report to send

Click Email Report. Outbound and inbound logs are generated separately so if you have data in each table you will receive two separate emails with a CSV file in each

Read this article for more information